Rescheduling or cancelling a booking
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How do I reschedule a booking?
Please note that you can only reschedule one-time bookings. At this moment, rescheduling a booking will not trigger automated text or email notifications to you or your clients.
Rescheduling a booking from the bookings page
- Click on "Bookings" on the left-hand menu on desktop, or on the bottom menu on mobile
- Click on the booking you would like to reschedule
- Click on "Reschedule Booking"
- Choose the new date and time for the booking
- Click on "Save"
Rescheduling a booking from the sales page
- Click on "Sales" on the left-hand menu on desktop, or on the bottom menu on mobile
- Click on the booking you would like to reschedule
- Under the "Booking Details" card, click on "Reschedule Booking"
- Choose the new date and time for the booking
- Click on "Save"
How do I cancel a booking?
Cancelling a booking from the bookings page
- Click on "Bookings" on the left-hand menu on desktop, or on the bottom menu on mobile
- Click on the booking you would like to cancel
- Under the "Sales Details" card, click on "Cancel Booking" and confirm
- You should now see the sale status change to "Cancelled"
- You and your customer should receive text and/or email notifications confirming that the booking has been cancelled
Cancelling a booking from the sales page
- Click on "Sales" on the left-hand menu on desktop, or on the bottom menu on mobile
- Click on the booking you would like to cancel
- Under the "Sales Details" card, click on "Cancel Booking" and confirm
- You should now see the sale status change to "Cancelled"
- You and your customer should receive text and/or email notifications confirming that the booking has been cancelled
Cancelling a booking from the clients page
- Click on "Clients" on the left-hand menu on desktop, or on the bottom menu on mobile
- Click on the booking you would like to cancel
- Under the "Sales Details" card, click on "Cancel Booking" and confirm
- You should now see the sale status change to "Cancelled"
- You and your customer should receive text and/or email notifications confirming that the booking has been cancelled
How can I cancel a recurring booking?
Recurring bookings show up under your "Bookings" tab in a teal colour. Please note that when you choose to cancel a recurring booking, all future bookings from that date will also be cancelled. To cancel a recurring booking:
- Click on "Bookings" on the left-hand menu on desktop, or on the bottom menu on mobile
- Click on the recurring (teal) booking you would like to cancel
- Under the "Upcoming Bookings" card, click on "Cancel" beside the booking you would like to delete
- Confirm the cancellation